Refund Policy

The Free plan is free of charge, so no refunds apply. You may stop using the Service at any time by deleting your account in Settings.

We offer a 14-day money-back guarantee on all new Pro subscriptions. If you are not satisfied with the Pro plan, you can request a full refund within 14 days of your initial purchase by emailing billing@utilitysmart.app with your account email and the reason for the refund.

Refunds are processed to the original payment method within 5-10 business days. The 14-day guarantee applies only to your first Pro subscription; subsequent subscriptions (e.g., after cancellation and re-subscription) are eligible for prorated refunds only.

Annual Pro subscriptions are refundable on a prorated basis for unused full months within the first 14 days. After 14 days, annual subscriptions are non-refundable but remain active until the end of the paid term.

Enterprise plan refunds are governed by the terms of your Master Service Agreement (MSA). Custom contracts may include negotiated refund terms. Contact your account manager or sales@utilitysmart.app for refund questions.

To request a refund, email billing@utilitysmart.app with the subject line "Refund Request" and include: (a) your account email, (b) the date of purchase, (c) the plan you purchased, and (d) the reason for your refund request.

We will respond to your request within 2 business days. Approved refunds will be processed to your original payment method within 5-10 business days. Some payment processors may take longer to post the credit to your account.

The following are non-refundable: (a) usage of OCR scans beyond the Free plan's monthly limit after the 14-day guarantee period; (b) fees for third-party services (e.g., data pass-through costs) we incur on your behalf; (c) any purchase where you have violated these Terms or applicable law.

If we issue a refund, we may revoke access to Pro features immediately and your account will revert to the Free plan limits.

If you have questions about this Refund Policy, contact us at billing@utilitysmart.app.